2011 conference programme, 16:00 - 18:45, May 10^th 2011

16:00 – 16:05 Opening address from Nigel Lang

Nigel Lang has over 25 years experience in Network Planning for petroleum retailers. He founded Catalist which is now the definitive source of data about petrol stations in many countries. In 2006 he moved his base to Mumbai, India where he has built companies providing support for retailers between India, the Middle East and Europe.

16:05 – 16:25 Topaz - 'Simply a great place to work'
Frank Gleeson, Retail Director, Topaz Energy Group, www.topazenergy.ie

Presents an insight into their work ethic that has won them the award for Great places to work in 2010 and the Deloittes Best managed companies award. In addition Frank will talk about the NACS agenda internationally and a view of how the US market is performing.


16:25 – 16:45 Eurotank - 'Get the bugs out of your system'
Edward Wheeler, Managing Director, Eurotank Environmental, www.eurotank.eu.com

Out of sight out of mind can be a risky approach to underground fuel system management and maintenance. With the introduction of bio fuels across Europe, keeping on top of tank maintenance and fuel quality management at a network and individual site level is critical to prevent major issues like microbial contamination and phase separation occurring at individual and multiple retail locations.


16:45 – 17:05 Applegreen - 'Motorway Service Areas – green and gold'
Bob Etchingham, Chief Executive, Petrogas, www.applegreen.ie

In 2010 Applegreen won the NACS 2010 International Convenience Retailer of the Year award. Bob Etchingham presents a new and fresh approach to forecourt retailing. They recently built and launched Ireland’s first six Motorway Service Areas and have incorporated many innovative 'green' features into the scheme.


17:05 – 17:15 Q&A

17:15 – 17:30 Comfort break


17:30 – 17:50 Circle Brands - 'Winning customer loyalty'
Robert Onion, Chairman, Circle Brands, www.circlebrands.co.uk

Encouraging customers to become loyal to your brand is critical in a competitive market. From innovative forecourt services, to attractive and relevant shop offers Robert will outline strategies and factors that will help shape the future of forecourt retailing.


17:50 – 18:10 OPW - 'The genesis of Vapour Recovery'
Bora Filipovic, Business Development Manager, OPW Fueling Components USA, www.opwglobal.com

The process of recovering the vapours of gasoline or other fuels so that they do not escape into the atmosphere, is the strict definition of vapour recovery. Bora will tell us where it all started and where it’s all going!


18:10 – 18:30 Wincor Nixdorf - 'Managing Cash at the Forecourt'
Horst von Wels, Vice President & Head of Service Stations International, Wincor Nixdorf, www.wincor-nixdorf.com

Optimizing Cash Management processes are currently in the focus of retail enterprises, banks and cash-in-transit companies. Today’s largely manual cash handling process offers major potential for increasing productivity along the entire process chain – from the point of sale right through until the money is posted to the retailer’s bank account. Based on a case study Horst will present the concept of an end-to-end solution that manages and optimizes the entire cash cycle. A concept enabling increased customer service with maximum security, best possible transparency on cash processes and proven Return on Investment.


18:30 – 18:40 Q&A

18:40 – 18:45 Closing address from Conference Chairman